SupportCandy Satisfaction Survey

Description

🔍 Enhance Customer Satisfaction With SupportCandy Satisfaction Survey – A WordPress Plugin You’ll Want

📌 Introduction

Maximize your customer support service with SupportCandy Satisfaction Survey, a WordPress plugin designed to collect pertinent feedback data from your customers.

This plugin allows you to assess the quality of your support services through ratings and comments from your customers on closed tickets.

At GPL Bees, we provide this premium plugin under the GPL license, which means you can use it on an unlimited number of domains for a fraction of the price.

Just a reminder, our GPL license does not include any form of product support. If you require assistance, please purchase from the original author.

🛠️ Key Features of SupportCandy Satisfaction Survey

✅ Custom Survey Templates

Create brand-aligned and post-ticket themed survey emails using our assorted templates.

Set specific timeframes to send these templates to customers a few days after ticket closure.

Align with your specified guidelines and brand tone effortlessly.

✅ More Than One Rating Type

Provide an array of rating options, including star ratings, smiley faces, thumbs up/thumbs down.

This makes participation easier and more engaging for the customers.

✅ Survey Activation Automation

Trigger the survey immediately after a customer closes a ticket.

Alternatively, begin sending survey emails after a specified period for better feedback collection.

✅ Centralized Feedback Management

Keep all feedback in a centralized location under the “Customer Feedback” section.

Use filters based on ratings to view specific tiers of feedback efficiently.

✅ Helpdesk Plugin Integration

Integrate the Satisfaction Survey along with SupportCandy Helpdesk plugin.

View ratings and feedback directly in the ticket widget for full visibility.

This integration evaluates customer satisfaction in its entirety.

📈 Advantages of SupportCandy Satisfaction Survey

• Satisfaction and Loyalty: Provide quick resolutions to customer issues which will increase their trust.
• Enhanced Customer Support: Discover areas of improvement via customer feedback.
• Feedback-Driven Service Improvement: Actively improve services through feedback received.
• Reduced Resource Use: Simplification of feedback retrieval improves efficiency.

🧩 Why Pick GPL Bees for SupportCandy Satisfaction Survey?

• Great Offers: Premium WordPress plugins for less.
• Domain Usage Capet: License use of the plugin for non-institutional use on multiple domains.
• Complete Product: All premium features granted with the GPL license.
• Installation Support: Helped with installing the plugin.

This is to inform you that due to the GPL agreement, we can’t offer help with the product.

Assistance is available when purchased from the original author.

🛒 Pricing Plans

These prices are set by the original author, and are subject to change.

❓ Frequently Asked Questions

Q1: How do I install the SupportCandy Satisfaction Survey plugin?

• Unzip the file you downloaded.
• Log in to your WordPress Dashboard and navigate to Plugins > Add New > Upload Plugin.
• Upload the Plugin Zip File and activate it.

Q2: What are the capabilities I have over the survey?

It is possible to create personalized survey questions based on your business order requirements.

This ensures you receive relevant and actionable feedback.

Q3: What other WordPress plugins can it work alongside with?

The SupportCandy Satisfaction Survey plugin is expected to work smoothly with the SupportCandy Helpdesk plugin.

Support for other plugins might differ; testing it on your setup is advisable.

Q4: Will I receive product support with the GPL license?

No, the GPL license grants the plugin without product support.

For assistance, please contact the original author.

🏁 Conclusion

SupportCandy Satisfaction Survey plugin is a vital component for businesses aimed at improving customer support services.

By gathering important feedback and data from customers, you are in a position to take actions that will later lead to brands developing trust and satisfaction.

Its flexibility and customization with other plugins makes it straightforward to use within WordPress, thus enhancing the WordPress toolkit.

Here at GPL Bees, we strive to provide cost-effective, top-of-the-line, WordPress plugins to small business owners and web designers using GPL licensing.

Our products are maintained and can be used on an unlimited number of domains, giving you the freedom to expand your business effortlessly.