SupportCandy SLA

Description

SLA (Service Level Agreements) allows you to track the ticket timings set by SLA Policies.
SLA policies can be set in the settings by specifying conditions and time. When there is an activity on a ticket, e.g. Create ticket, change ticket status, reply to ticket, etc. SLA policies will be checked and the first policy time added to it.
Add it to your ticket list. You can set it as default orderby to save you time when checking overdue tickets. You can then take action on tickets according to SLA deadlines, and keep your clients happy.