SupportCandy SLA

Description

SupportCandy SLA – Enhance Your Customer Support Quality With Effective SLAs

Do you want an efficient system that automates customer support services and responds to customers within the stipulated time? With SupportCandy SLA, you don’t have to worry. This amazing WordPress plugin allows customers to manage and enforce SLAs with their support teams effortlessly. With this plugin, you can rest assured that your support team meets the best practices of providing timely and excellent service. SupportCandy SLA is everything you need.

What is SupportCandy SLA?

SupportCandy SLA is a powerful WordPress plugin that enables businesses to create and manage SLAs within their support systems. Whether you are a small or medium-sized business, SupportCandy SLA provides you with the ability to set critical response, resolve, and reactive deadlines so that customers get the best overall support experience. You will easily integrate this plugin with your WordPress powered website and effortlessly track your team’s performance and customer support to make sure they are on time.

Key Features of SupportCandy SLA

With SupportCandy SLA, SLAs have become easy to monitor. This WordPress plugin will take care of ticket allocation, responses, and even resolutions on time, and as long as you keep delivering SupportCandy SLA will keep improving your performance.

• Customizable SLA Rules: Adjust SLA rules based on your operational business requirements. Define response and resolution times based on ticket types or customer tiers.
• Real-Time Notifications: Receive alerts when tickets are nearing their SLA deadlines. SupportCandy SLA makes sure you never miss a critical response or resolution time.
• Comprehensive Reports: Create detailed reports on the performance of your support team against SLA targets. Such reports can help you identify some constraints and improve efficiency.
• Multi-Department Support: Manage SLAs for different departments and apply different criteria for each group assuring flexible and scalable support process.
• Easy Integration: Since SupportCandy SLA is a WordPress plugin, it seamlessly integrates with your WordPress site thus making its installation very simple.
• Supports SLA for Multiple Projects: With SupportCandy SLA, you can manage SLAs for different projects in one dashboard for easier access.

Why SupportCandy SLA for your Business?

• Affordable and GPL Licensed: We at GPL Bees provide this plugin under GPL License at an affordable price. The plugin can be installed on unlimited domains and all premium features included. There are no hidden fees, and no restrictions on how you use it.
• Fully Functional: SupportCandy SLA comes with all premium features that are included with the original product already. The plugin will fully function right out of the box without restrictions.
• Installation Help: We do provide assistance during installation, however, it is important to understand that SupportCandy SLA does not include any form of direct assistance from the author. We suggest contacting the other developer, if you have more complex queries or need additional functionalities.

How to Use SupportCandy SLA

The process of setting up SupportCandy SLA on your WordPress powered website is quite simple:

1. Get the plugin from GPLBees.
2. Access the WordPress dashboard.
3. Proceed to Plugins > Add New.
4. Choose Upload Plugin and select the previously downloaded file.
5. Activate SupportCandy SLA.

After the installation is complete, you are ready to set your SLA policies and enhance the effectiveness with which you manage customer support tickets.

Common Questions Asked (CQA)

• Have you come across the “Invalid plugins or invalid themes found” error when trying to install downloaded files?
  Make sure that you unzip