TotalDesk Helpdesk Solution

Description

TotalDesk for WordPress is the only helpdesk that offers all of these features. It includes a ticketing- and notification system, a livechat, a knowledge base, integrating module, generating reports, and displaying integrations. TotalDesk is the best alternative to single helpdesk plug-ins.
HelpDesk Features
Tickets System
3 Differnt New Tickt Forms
Inbox Fetching
Agent and Reporter
My Tickets
Set default values for new tickets
Set your own ticket status
Customize your ticket types
Set Custom Ticket Project / Systems
Attachment Support
Agents should be informed in all notifications
HTML WYSIWIG Comments Form
Saved Replies
Logging and History System
XLS export
Email can be replied to by both Reporters and Agents
Ticket Overview (assignment to, status in colours)
Set up Inbox Archieve folder
Notifications
Email Notifications
Desktop Notifications
Slack Notifications
Notify me when a ticket is created
Notify me when someone replies
Notify when status changes
Notify the agent when he has been assigned
Live Chat
Start a chat by selecting a new topic (new ticket).
Enter a chat using a ticket ID
When no agent is available, you can send a message to the system (new ticket).
All chat conversations will be saved
Knowledge Base
Create a FAQ from a ticket
Topical grouping of FAQs
Customize Icons for Topics
Search FAQs using Live Search
Track FAQ views
3 Inbuilt widgets
Sort FAQs by Popularity/View
Two layouts are available (boxed and list).
Reports
Tickets by Agent
Tickets by Status
Tickets by Type
Tickets by System
Tickets by Year
Tickets by Month
Tickets by Year & Month
Integrations
WooCommerce
Envato
Slack
Well Documented
Compatibility
WordPress 3.8.1+
PHP 5.4+
Support for WPML
WooCommerce 3.0